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GC2 Panel—Battery Replacement

Follow the instructions below to replace the backup battery in your system’s panel. The GC2/GC2E panel requires a 2GIG-BATT2X battery pack, which can be purchased at your local hardware, mass retailer, or battery store. You may also text a Support Representative at 317-399-5748 to order one.

Step-by-Step Instructions:

1. Pull the front faceplate from the panel.
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2. Loosen the top and bottom screws, then insert a screwdriver into the slots and pry from the backplate.
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3. Hang the panel from the backplate using the plastic strap.
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4. Unplug and remove the old battery from the holder, then replace it with a new 2GIG-BATT2X battery pack.
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5. Place panel back onto backplate, then tighten the top and bottom screws.
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6. Place the faceplate back on the panel.
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Clear the Panel Alert

See instructions below for how to clear the error alert and stop alert beeping on your panel.

1. Press Security then tap the yellow triangle button.
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2. Use the up/down arrows to scroll through the alerts to clear them, then press Ok to exit. This action will silence the beeping for 4 hours, but the issue must be resolved in order for beeping to completely end, and clear alerts for issues that have been resolved.
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3. The top bar on the main screen can also indicate various alerts.
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Trouble Alert Descriptions:

  • • AC power failure: check the power outlet to which the panel is connected. Confirm the transformer is securely connected.
  • • Low panel battery: If power has been interrupted, allow 24 hours for the panel battery to recharge. If this persists, look into replacing the battery.
  • • Communication failure: has there been a recent change to your Wi-Fi? Ensure the panel is updated with sign in credentials. Also, look for any new source of interference.
  • • For other trouble conditions, please refer to your user or installation manual.


If you need further assistance, you can text a Support Representative any time at 317-399-5748.


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