PG9922—Resolving a Malfunction

Resolving Errors on a New Device:

If this error occurs on a newly installed device, it is usually an indication that the sensor is too far from the panel to maintain a signal. Determine whether you are able to move the sensor closer to the panel, or if a signal extender may be your best option. You can test if this will resolve the issue by bringing the sensor closer to the panel.

Resolving Errors on a Pre-Existing Device:

If the error occurs on a device that has been installed for a long time, it may be that the batteries are too low to maintain a signal. In the following article, steps will be provided for replacing the batteries: PG9922—Battery Replacement