ADC-VDB105/106—Camera Not Communicating
- Distance to the Wi-Fi signal source may exceed the maximum range limit.
- Physical materials may hamper the signal, such as heavy concrete or thick metal walls.
- Electronic interference may be caused by devices that either emit a similar signal or utilize a significant amount of bandwidth, leaving too little bandwidth for the camera to communicate.
- Wi-Fi changes, including changing service providers or replacing a router, will require reconnecting the camera with the new Wi-Fi name and password.
- Address proximity issues by either moving the signal source/Wi-Fi router closer to the camera, moving the camera closer to the signal source/Wi-Fi router, or installing a new signal extender to bridge the gap.
- For dense materials obstructing the signal, changes in camera placement can improve the connection, such as moving an external camera closer to a window or interior wall. A signal extender may also help with this.
- If new electronics interfere with camera communication, this is usually apparent when the new electronic device recently changes. Adding a new television, for instance, between the camera and the signal source is a common cause. Adjustments in the placement of either the camera or the new electronic device can mitigate this issue.
- Sometimes, it is prudent to perform a full reset on the camera in order to reconnect it to the Wi-Fi. See below for instructions to power cycle and reset the camera to factory default.
- Verify that the SkyBell Doorbell Camera is in AP mode. The LED should be blinking red and green.
- Log into the Customer app.
- Tap Doorbell Camera.
- Tap
. - Tap Add Camera.
- In Select Video Device, tap to select the desired device.
- Follow the on-screen instructions to finish installing the SkyBell Doorbell Camera.
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