General Questions

Why should I choose Indiana Alarm?

  • Because we won’t trick you into painful, long term contracts that end up costing more over time.
  •  Our monitoring fees start from $18/mo. That’s a fraction of what our competitors charge.
  • Among other reasons, you also own your equipment upfront, unlike other places where you’re technically leasing and in the event you sell your property, you can’t take it with you.

How do I get a free, no-obligation estimate from Indiana Alarm?

There are a few options for getting in touch with Indiana Alarm. You may call us directly at (317) 399-5748 and talk to one of our sales representatives. You may also go to the Contact Us page, and we will contact you as soon as possible.

Do I have to sign a contract?

No, our most popular option is our month-to-month agreement. We do offer long-term contracts as well for equipment leases.

Does Indiana Alarm offer protection other than just alarms?

Yes, we offer a variety of protection to meet your needs that go beyond an alarm. We offer camera systems, commercial & residential fire alarms inspecting, and servicing), home automation components that integrate with your alarm, smoke detectors, sump pump sensors, and much more.

Can you monitor my existing system?

The answer is it depends. In some cases, yes, While alarm panels made by different manufacturers may use different communication standards—meaning they speak other languages—a new security company can typically use at least some of your old equipment.

But sometimes, equipment can’t be transferred to a new provider and needs to be replaced.

Call us today and ask for more information on reusing your existing equipment. 

*If you are under another contract, we recommend you verify with your existing security provider that you are not under contract with them.

What happens when my alarm goes off?

When your security system goes off, it sends an alert signal to the Monitoring Center. The monitoring center then notifies the appropriate parties designated by you on your call list. The monitoring station will then call you to determine if the alarm is false or if you need help. Please be prepared to give the monitoring station your password at this time. If the monitoring station does not reach you or a good password is not given to them, they will call the police or fire department, depending on the type of alarm. If, at any point, you enter a disarm code into the keypad, we will cancel the notice.

What happens in the event of a false alarm?

If someone at your location accidentally generates a false alarm, and authorities respond and arrive on site, your local municipality may charge a false alarm fine. Repeated false alarms could result in costly penalties or temporary banning from future assistance. Don’t hesitate to contact your local city for additional information.

Can my system work with Google or Alexa devices?

We offer Alarm.com with all of our systems. Alarm.com integrates with both Google and Alexa. Siri also offers shortcuts to Alarm.com. So, what can you do with that? Control your alarm system and set up scenes in your home with lighting, door locks, thermostats, and more.

How often should I test my alarm system?

Testing your alarm system is a great way to confirm your system is communicating properly with our monitoring center and that your devices are working properly. We recommend testing at least once a month, be sure to read the complete instructions before getting started. 

  1. Call us at (317) 399-5748 to place your system on test. 
  2. Arm your system (the alarm will sound during this test. – open and close a door as if you were leaving – wait for your exit delay to stop counting – Wait an additional 60 seconds to eliminate all false alarm reduction times
  3. Open any doors or walk by any motion sensors you want to test.

What does “no AC” mean on my keypad?

This means that the alarm system has lost power (electricity). Please check the outlet the transformer is plugged into to see if it is operational. (You might have a circuit breaker that needs to reset.) If the outlet is working properly, a service call is needed

If I have an emergency, who should I call first?

Always call 911 first in the event of an emergency. Press the appropriate panic buttons if you cannot make the call, and the monitoring center will contact the authorities.

Billing & My Account

How can I make a payment?

You can Pay Online, set up auto-pay, send in a check, or call in payment over the phone with our customer service team at (317) 399-5748.

How much is alarm monitoring a month?

Indiana Alarm offers various affordable services; Basic monitoring starts as low as $18 a month. All security packages are custom based; please get in touch with us for more pricing information. Contact Us or (317) 399-574

How do I obtain a copy of my invoice?

For your convenience, you can view and pay your statement Online Portal or contact Customer Care to have a copy of your invoice sent.

How do I update and change my call list?

All changes to a call list need to be in writing; please email admin@in-alarm.com with the changes you would like to be made. Please include the name, phone, and order in which we should contact everyone.

Residential & Home Automation

Do I need a traditional telephone landline in my home?

Cellular monitoring operates on a separate system and will be a backup to your existing system should you keep your landline and wired system.

When you choose Indiana Alarm, you are being architected by one of the most trusted companies in Indiana.

Can I use an alarm system if I have pets?

Yes! Pets need protection from intruders and fire as well. Systems can be configured to work around pets by bypassing zones or upgrading to pet-friendly devices. Our Security Expert will be glad to advise you.

Commercial (Business)

How do I schedule an inspection for my business security system?

We can assist you with establishing one-time or recurring inspections for your business security and fire systems. Please contact us at (317) 399-5748, and we’ll be happy to help you set up an inspection.

Do I need to obtain a permit number for my alarm system?

While not all jurisdictions require alarm permits, it is best that you call your local police department on their non-emergency line to tell them you have just had a security system installed. They will notify you if you need a permit and how to obtain one.

Troubleshooting

Will my security system work if the power goes out?

Your alarm has a backup rechargeable battery that will carry the system without electricity for several hours.

My beeping (chime mode) stopped working when I opened the door.

First, try turning on the chime mode feature – enter your 4-digit code, then “CHIME” (9). Sometimes the chime feature gets turned off accidentally. The chime toggles from off to on each time your 4-digit code and (9) are entered. Please call our office for further troubleshooting if this does not fix the problem.

My keyfob remote isn’t working.

Remotes are battery-operated; if your remote is over three years old, you may need to change the battery. Take care, and install them like they were initially installed, or you could destroy the remote. We can do so at the business office if you wish to have us change your battery. If this doesn’t fix the issue or the remote is not more than 3 years old, call the business office, as several other troubleshooting measures must be considered.

What type of battery do I need for my system?

Typically your system’s battery will last about 3 to 5 years. Battery life can be affected by amperage drain and temperature. We recommend replacing your battery every five years. Please see below for what battery you need for your system, or feel free to give us a call during regular business hours.

Moving?

How many days in advance should I notify Indiana Alarm that I am moving?

We recommend that you contact us in advance so that we may discuss your options.

If the new homeowner moving into my current residence wants my home security system, can I transfer it to them?

Yes! Indiana Alarm is more than happy to offer protection to the new homeowner. If we installed your system, call us to transfer services. If a third party installed the system, it does require a service consultation.

What if a security system exists in the home I’m moving into?

Indiana Alarm can take over most existing systems from other home security companies. If we cannot take over the current alarm system, we are happy to give you a free consultation for pricing.

How many days in advance should I notify Indiana Alarm that I am moving?

We recommend that you contact us in advance so that we may discuss your options.

Alarm.com Q&A

What happens if I can not remember my password or login Alarm.com login?

If you don’t know your username or password for the Alarm.com app. Just follow these steps:

  1. Launch the Indiana Alarm app on your device. 
  2. Click Login Help below the Login button.

img 4371 1

3. Fill in the boxes accordingly to retrieve your username and password for assistance logging in for the first time.

img 4372 1

How do I download Alarm.com app?

  1. Go to your device’s application store.
  2. Download the Alarm.com application.

Apple: https://apps.apple.com/app/id315010649

Google Play: https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android&pli=1

How do I login to Alarm.com?

You can login directly to Indiana Alarm – Alarm.com here!

https://www.alarm.com/us/inalarm?home=1

You can find all your question and answers at ...