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Managing & Adding Users

⦁ To add an access control user with access to multiple Enterprise locations using the Alarm.com app 

⦁ Log into the Alarm.com app
⦁ Tap the 3 horizontal line icon
⦁ Verify the Enterprise name is selected, not a location name

⦁ When the Enterprise group is selected, a Locations option shows in the menu instead of Home
⦁If a location is selected, use the dropdown menu to select the Enterprise group

⦁ Tap User Access
⦁ Tap the down arrow icon next to Access Plans
⦁ Tap Users
⦁ Tap +

⦁ To edit an existing user, tap the 3 dot icon next to the desired user, then tap the Pencil icon

⦁ Tap Add Credential
⦁ Select Access Badge or PIN
⦁ Enter the card number or PIN code manually, or choose the option to scan the card
⦁ Tap Assign Badge or Assign Pin

⦁ To add an access control user with access to multiple Enterprise locations using the Alarm.com customer website

⦁ Log into the Alarm.com customer website
⦁ Verify the Enterprise name is selected, not a location name
⦁ When the Enterprise group is selected, a Locations option shows in the menu instead of Home
⦁ If a location is selected, use the dropdown menu to select the Enterprise group

⦁ Click Users Access
⦁ Click Users
⦁ Click Add User

⦁ To edit an existing user, click the 3 dot icon next to the desired user, then click the Pencil icon

⦁ Enter the user’s first and last names
⦁ Click Create
⦁ Click Add Credential
⦁ Select Access Badge or Pin
⦁ Enter the card number or PIN code manually, or choose the option to scan the card
⦁ Click Assign Badge or Assign Pin

⦁ To pause and unpause an Access Control user using the Alarm.com app

⦁ Log into the Alarm.com app
⦁ Tap the 3 horizontal line icon
⦁ Tap User Access
⦁ Tap the down arrow icon, then tap Users.
⦁ To pause a user, tap the 3 dot icon next to the desired user, then tap the Pause icon
⦁ The paused user will appear at the bottom of the user list and the commands to pause that user will process within 5 minutes
⦁ To unpause a user, tap the 3 dot icon next to the desired user, then tap the Play icon
⦁ The unpaused user will return to its original location on the Users list and the command to unpause the user will process within 5 minutes

⦁ To pause and unpause an Access Control user using the Alarm.com customer website

⦁ Log into the Alarm.com customer website
⦁ Click User Access
⦁ Click Users
⦁ To pause a user, click the 3 dot icon next to the desired user, then click the Pause icon
⦁ The paused user will appear at the bottom of the Users list and the commands to pause that user will process within 5 minutes
⦁ To unpause a user, click the 3 dot icon next to the desired user, then click the Play icon
⦁ The unpaused user will return to its original location on the Users list and the command to unpause the user will process within 5 minutes

⦁ Log into the Alarm.com customer website
⦁ Click User Access
⦁ Click Users
⦁ Click Add User or click the 3 dot icon followed by the Pencil icon to edit an existing user
⦁ Enter the user’s name and language preference (if required)
⦁ Click Add Credential
⦁ Select Access Badge, PIN, or Mobile Credential
⦁ Click Access Period to set if and when the credentials will start and expire
⦁ Click to deselect Credentials Never Expire
⦁ Using the adjacent dropdown menu, select Select start and end date, Select start date only, or Select end date only
⦁ Use the date pickers to select the desired dates
⦁ Click Save
⦁ Click Access Group to select whether the user is in the Manager or Employee group
⦁ Click Language Preference to adjust the user’s notification language preference (default language is English)
⦁ Toggle the Extended Door Unlock feature on if the user requires a longer unlock time when they badge in

⦁ Assign a mobile credential

⦁ To assign a mobile credential to a user using the Alarm.com app

⦁ Log into the Alarm.com app
⦁ Tap the 3 horizontal line icon
⦁ Tap User Access
⦁ Tap the down arrow icon next to Access Plans
⦁ Tap Users
⦁ Add a new user or edit an existing one
⦁ To add a new user, tap +
⦁ To edit an existing user, tap the 3 dot icon , then tap the Pencil icon

⦁ Tap Add Credential
⦁ n More Options, tap Mobile Credential to set the user’s required credentials
⦁ Select either an email or SMS text invitation
⦁ Select the Access Plans the user will be a part of from this page
⦁ Alternatively, a user can be added to the desired plan on the Access Plans page
⦁ Once an invite has been sent, you will see a banner displaying the status of the mobile credential
⦁ You can also select Resend if needed

⦁ To assign a mobile credential to a user using the Alarm.com customer website

⦁ Log into the Alarm.com customer website
⦁ Click User Access
⦁ Click Users
⦁ Add a new user or edit an existing one
⦁ To add a new user, click Add User
⦁ To edit an existing user, click the 3 dot icon, then click the Pencil icon

⦁ Click Add Credential
⦁ Click Mobile Credential to start the Mobile Credential invitation process
⦁ Select either an email or SMS text invitation
⦁ Select the Access Plans the user will be a part of from this page
⦁ Alternatively, a user can be added to the desired plan on the Access Plans page
⦁ Once an invite has been sent, you will see a banner displaying the status of the mobile credential
⦁ You can also select Resend if needed

⦁ Accept a mobile credential invitation and being using the mobile credential

⦁ When the invitation is received, follow the instructions in the invite to download and install the alarm.com app
⦁ Once the app is installed and the invite is accepted, a mobile credential screen or a Wallet menu (if the user is logged into a system) will become available
⦁ After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it on an Access Control door

⦁ Log into the Alarm.com customer website
⦁ Click User Access
⦁ Click Users
⦁ Click to expand the More dropdown menu
⦁ Click Bulk Upload Management
⦁ Once a CSV file has been created that matches the required file format, click Browse
⦁ Select the CSV file
⦁ Click Submit

⦁ To assign a card, fob, or PIN to a user using the Alarm.com app

⦁ Log into the Alarm.com app
⦁ Tap the 3 horizontal line icon
⦁ Tap User Access
⦁ Tap the down arrow icon next to Access Plans
⦁ Tap Users
⦁ Tap Add or tap the 3 dot icon followed by the Pencil icon next to edit an existing user
⦁ Tap Add Credential, then tap Access Badge or PIN to set the user’s required credentials
⦁ A badge can be assigned by manually entering the badge number or by scanning it
⦁ A PIN can be assigned by entering the desired code
⦁ In Access Plans, tap Manage Access to select the desired Access Plans the user will be a part of
⦁ Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan

⦁ To assign a card, fob, or PIN to a user using the alarm.com customer website

⦁ Log into the Alarm.com customer website
⦁ Click User Access
⦁ Click Users
⦁ Click Add User or click the 3 dot icon followed by the Pencil icon next to edit an existing user
⦁ Click Add Credential followed by Access Badge or PIN to set the user’s required credentials
⦁ A badge can be assigned by manually entering the badge number or by scanning it
⦁ A PIN can be assigned by entering the desired code
⦁ In Access Plans, click Manage Access to select the desired Access Plans the user will be a part of
⦁ Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan