ADC-V622—Camera Not Communicating

  • Distance to the Wi-Fi signal source may exceed the maximum range limit.
  • Physical materials may hamper the signal, such as heavy concrete or thick metal walls.
  • Electronic interference may be caused by devices that either emit a similar signal or utilize a significant amount of bandwidth, leaving too little bandwidth for the camera to communicate.
  • Wi-Fi changes, including changing service providers or replacing a router, will require reconnecting the camera with the new Wi-Fi name and password.
  • Address proximity issues by either moving the signal source/Wi-Fi router closer to the camera, moving the camera closer to the signal source/Wi-Fi router, or installing a new signal extender to bridge the gap.
  • For dense materials obstructing the signal, changes in camera placement can improve the connection, such as moving an external camera closer to a window or interior wall. A signal extender may also help with this.
  • If new electronics interfere with camera communication, this is usually apparent when the new electronic device recently changes. Adding a new television, for instance, between the camera and the signal source is a common cause. Adjustments in the placement of either the camera or the new electronic device can mitigate this issue.
  • Sometimes, it is prudent to perform a full reset on the camera in order to reconnect it to the Wi-Fi. See below for instructions to power cycle and reset the camera to factory default.
  1. Press the Menu button until you hear the camera say “Menu, use volume buttons to scroll through options“.
    004.2 001 adc v622 pan tilt camera default 1
  2. Press the Menu button and use the Volume buttons to scroll to Access Point mode (follow the audio prompts or look for a flashing white LED).
  3. Press the Menu button to activate Access Point Mode. The LED flashes white.
  4. On an Internet-enabled device, connect to the Wi-Fi network ADC-V622 (XX:XX:XX) where XX:XX:XX is the last six digits of the ADC-V622’s MAC address, which is located on the back of the device near the power cord.
  5. On the same device, open a web browser and enter http://v622install or in the web address field. Follow the on-screen instructions to add the ADC-V622 to the Wi-Fi network.
  6. Follow the on-screen instructions to connect the ADC-V622 to the wireless network.