ADC-V721/V722—Camera Not Communicating

  • Distance to the Wi-Fi signal source may exceed the maximum range limit.
  • Physical materials may hamper the signal, such as heavy concrete or thick metal walls.
  • Electronic interference may be caused by devices that either emit a similar signal or utilize a significant amount of bandwidth, leaving too little bandwidth for the camera to communicate.
  • Wi-Fi changes, including changing service providers or replacing a router, will require reconnecting the camera with the new Wi-Fi name and password.
  • Address proximity issues by either moving the signal source/Wi-Fi router closer to the camera, moving the camera closer to the signal source/Wi-Fi router, or installing a new signal extender to bridge the gap.
  • For dense materials obstructing the signal, changes in camera placement can improve the connection, such as moving an external camera closer to a window or interior wall. A signal extender may also help with this.
  • If new electronics interfere with camera communication, this is usually apparent when the new electronic device recently changes. Adding a new television, for instance, between the camera and the signal source is a common cause. Adjustments in the placement of either the camera or the new electronic device can mitigate this issue.
  • Sometimes, it is prudent to perform a full reset on the camera in order to reconnect it to the Wi-Fi. See below for instructions to power cycle and reset the camera to factory default.
  1. Press and hold the WPS/Reset button on the back of the video device for 5 to 7 seconds until the LED starts flashing white.
  2. Using a computer, smartphone, or tablet, connect to the Wi-Fi network name that starts with either ALARM or the device name, followed by (XX:XX:XX). The numbers in parentheses are the last six digits of the video device’s MAC address.
    Example: The network name for an ADC-V723/723X could read ALARM (XX:XX:XX) or ADC-V723/723X (XX:XX:XX).
  1. Using a web browser on the Wi-Fi capable device, enter in the web browser and press Enter.
  2. Follow the on-screen instructions to connect the video device to the customer’s wireless network.
  3. Click Scan for wireless networks.
  4. Click the name of the customer’s Wi-Fi network.
  5. In the Security Key field, enter the customer’s Wi-Fi password.
  6. Click Ok in the pop-up window that appears asking to refer to the website.
  • Wait for the LED to turn solid green, and then try to view live video on the Customer Website or app. If the video device’s LED does not turn solid green, reboot the video device retry this procedure.

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