Kwikset Obsidian—Resolving a Malfunction

If this error occurs on a newly installed device, it is usually an indication that the Z-Wave device is too far from the panel to maintain a signal or the device is bad.

Determine if a signal extender may be your best option. Most Z-Wave devices that plug into a power outlet can be used to relay a Z-Wave signal.

You can test if this will resolve the issue by bringing Z-Wave Device closer to the panel, if possible.

If the issue persists call Indiana Alarm at 317-399-5748 to complete a network rediscovery.

Survey the areas between the device and the rest of the network. If newly added devices have been placed near or between the network connections, there is a potential for signal interference.

To test for signal interference, remove any newly added devices or turn them off temporarily, and see if this resolves the error.

If the error occurs on a device that has been installed for more than 6 months, it may be that the batteries are too low to maintain a signal.

You can call a Support Representative any time at 317-399-5748.